If, after searching the Knowledge Base, you can't find the help you're looking for, don't worry! Simply file a bug report at the link below, and our technical support team will review the problem and help you find a solution!
Remember to include as much of the following information when submitting your report, if applicable:
The more information you can include to help us find and recreate the bug, the faster we'll be able to find a solution to the problem.
Please submit the information to https://www.iti.com/vr/submit-a-ticket