ITI Offers Customer Support to Learners, Managers, and Administrators of our Learning Hub Panoramas
Offering customer technical support is a critical component in fostering trust and loyalty among users. By providing accessible, knowledgeable, and efficient technical support, companies can significantly enhance the learner experience, ensuring users feel valued and supported. This approach not only helps in resolving issues swiftly but also in identifying opportunities for product improvement and innovation based on customer feedback.
Effective technical support acts as a bridge between users and the technology, making complex systems more approachable and usable. Moreover, it contributes to a positive brand image, as customers are more likely to recommend services that are backed by reliable support.
We may be reached 24 hours a day online and will respond within 24 hours with an average resolution within 1 to 3 days. Additional information is likely to be needed to fulfill your request. Please allow for that time for gathering greater details.
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Exceptions
We are not able to offer comprehensive support for some needs. Examples of our limitations include, but are not limited to:
- Single Sign On (SSO)
- Integrations with Third Parties (Zoom, WebEx, Fleet Cost and Care FCC, etc.)
- Vendor and Product Enhancement Requests or Concerns
- Power BI Reporting
- Specific API calls
- Third Party Authoring Tools (Camtasia, Captivate, Storyline, etc.)