Frequently Asked Support Questions
Do I have to be online at a specific time?
Your online courses are available around the clock, which means that you can sign in at any time, day or night, and take your course.
I purchased a subscription. How do I access my course or courses?
If you are not logged in, click to Sign In. Once you log in you will be directed to your dashboard. From here you can see all available courses as well as any courses that have been assigned to you. Start any course you have access to, and it will be added to the “My Learning” section of the Learner Actions. From here you can resume the course at any time.
Can I take more than one course at a time?
There is no limit to the number of courses that can be taken at any given time.
How do I access my course or courses?
If you are not logged in, click Sign In. Once you login you will be redirected to your dashboard. From here you will see a list of courses you have access to. You can start a new course or resume a course you have already started.
I already purchased a course. How do I sign-in?
Click on the Sign in link. Enter your email address and password to login. If you forgot your password, click on "Reset Password" in the log in area. NOTE: You must use the email address that you registered with.
Can I take the course on my iPhone or smartphone?
Yes, our school is fully HTML5 compatible which means you can experience the course on your smartphone. NOTE: Chrome is the preferred browser of choice. Please keep it current and prepare to allow for pop ups.
What browsers are supported?
We support the current and the previous major release of Chrome, Firefox, and Microsoft Edge browsers. Each time a new browser version is released, we begin supporting that version and stop supporting the third most recent version.
Why Will My Video Not Play
We suggest you follow these self-help tip from our video host. Troubleshoot Video help.
Is internet access required?
Yes, an internet connection is required to log in and view your online course. All courses offer a range of multimedia features, and we recommend that you have a good broadband or network connection for the optimal experience.
Can I take the courses on my iPad or tablet?
Our school was built to work on all iPads and tablets. Layouts, scrolling or displays may vary depending on the device you have. Optimal viewing on a mobile device is landscape mode.
How do I sign-in/login?
Click on the Sign in link in the top right corner of the browser. Enter your email address and password to login. If you forgot your password, click on "Reset Password" in the log in area.
How do I navigate inside the course?
- There are two forms of navigation in each course:
Lessons: Every course has a menu/utility bar situated to the left of the content area. Click it to hide or expand the course content and utilities. In the content area, you can navigate to parts of the course and can view your progress. - Next and previous buttons: Each course has “Next” and “Previous” buttons situated just above the content area. Each button will allow you to move forward and backward through the course pages.
I purchased a course for an employee but when they finished it, my name ended up on the certificate. How do I correct the name on the completion certificate?
Send in a request by filling out the Request Support here with the employee’s name as you want it displayed.
How long will I have the course available to me for?
Courses are available for 12 months from purchase date.
Can I get a discount if I buy more than one course?
You are eligible for a bulk discount if you are looking to purchase 10+ courses. Simply fill out the Request Support Form and a customer service representative will be in contact with you shortly to assist with your bulk discount order.
I currently have an LMS (Learning Management System). Can I include ITI courses in that system?
Yes, our courses can integrate into your learning management system for ease of access.
We do not currently have an LMS, but we need or want one. Do you offer that service?
ITI offers a uniquely branded (individual company) LMS system that can host our content as well as your own in-house content.
We have some inexperienced riggers/operators and some more advanced riggers/operators; can you help us determine what courses would benefit us and our organization?
Yes, we fully expect to assist our customers in determining what would be the best learning path for each employee. We do not want you paying for content or services that are not directly benefiting your organization.
How do I change my name and/or email address?
No problem. If you have a change to your name, you can change that on your own by logging in, where you will land on the Learner Dashboard. Simply go to the top right corner of the Dashboard, locate your current name and the dropdown menu to the right of it. Select "Profile" and there you can update your name and even add a profile picture.
To change your email address, we need to hear from you. Please use the Request Support Form and let us know of your previous email, the email you want your profile changed to, and the reason for the change.
If I have an issue, how fast will someone get back to me?
Non-business days, it may take until the next business day.
ITI is available via phone 800-727-6355 Monday-Friday 8am EST - 4:30pm PST
All inquiries sent to the Request Support Form will be answered within 24 hours if received during normal business hours.