ITI has created a consistent contract model that applies globally to all of our solutions and services. Many contracts incorporate policies that apply to specific aspects of the solutions we offer and the services we deliver.
Learn more at ITI Service Agreements
How to Reserve a Seat in an ITI Training Center Course
Prepayment is required for ITI training center events; and a check or credit card payment at the time of registration is preferred. However, if a purchase order must be used, we ask that the payment terms are “due upon receipt” or “net 30”, if there is time to process this before the training event. Payment must be received prior to attending the program. Additionally, a purchase order that aligns with these terms will be required in order for ITI to hold any seats for training center events and registration will not be confirmed until payment is received.
What if I or ITI needs to cancel an Instructor-led course?
If you need to cancel, and provide the adequate written notice:
- You may substitute your registration with other employees; or,
- Your Course fees may be applied towards another ITI course held within 1 year; or,
- A full refund will be issued less a 5% processing fee.
Requirements for Written Notice Cancellation:
- 4+ students from one organization, for the same course: You must provide more than 60 days of written notice.
- Otherwise, you must provide 30 days of written notice.
If ITI needs to cancel:
If it is necessary for ITI to cancel a program, you will be notified at least one week prior to the course start date. Please purchase airline tickets accordingly and check with your travel agent. ITI is responsible for non-refundable travel fees.