Construction Hazard Identification Assessment (CHIA) 

Appeals Policy

(Updated May 12, 2021)

A) Submission

Appeals shall be submitted in writing via postal mail or email to the Registrar within 30 calendar days of the exam. The Appeals Form can be downloaded by clicking here.

Please submit by Email to: jennifer.wyman@iti.com

Or by Postal mail to: Industrial Training International | Attn: Appeals | 9428 Old Pacific Highway | Woodland, WA 98674

B) Appeals Information

Appeals shall include:

• Name of appellant
• Postal address of appellant
• Email address of appellant
• Telephone contact numbers(s) of appellant
• Exam Taken
• Exam Location
• Exam Date
• Reason for Appeal (If appeal regards a specific item, appellant shall include as much information about the items as can be recalled.)
• Outcome desired

C) Initial Acknowledgement

Receipt of an appeal will be acknowledged within five (5) business days by the Certification Manager. The acknowledgment will include at a minimum:

• Copy of the appeal
• The appeals process
• A deadline for initial response to the appeal

D) Initial Review & Response

Appeals received shall be reviewed by the Appeals Board within 45 days. The Appeals Board or its representative shall notify the appellant of the decision within 14 days of the Appeals Board determination both by registered postal mail and email if available.

E) Appeals Board Composition

The appeals board shall consist of three voting members. Appeals Board hearings are not public and will be conducted under Roberts Rules of Order.

F) Escalation

The appellant has 30 days from receipt of the Appeals Board determination to file a written appeal with the Certification Advisory Commission. The written appeal must include the stated appeal, date on which the decision was rendered, the reason for the appeal (including relevant supporting materials), and appellant’s day phone number. This secondary written appeal shall be submitted the same way as the first appeal, via postal mail or email to the Certification Manager. Contact information found under ‘sub-heading A’ of this form.

G) Second Level Review & Response

Receipt of the secondary appeal shall be acknowledged by the Certification Manager within 5 days. The secondary appeal shall be considered by the Certification Advisory Commission within 60 days. The Certification Advisory Commission or its representative shall notify the appellant of the decision within 14 days of the Certification Advisory Commission determination both by registered postal mail and email if available.

Appeals Policy is available as a downloadable pdf document here

Complaints Policy

A) Submission

Complaints shall be submitted in writing via postal mail or email to the Certification Manager within 30 calendar days of the incident’s occurrence. The Complaints Form can be downloaded by clicking here.

Please submit by Email to: jennifer.wyman@iti.com

Or by Postal mail to: Industrial Training International | Attn: Complaints | 9428 Old Pacific Highway | Woodland, WA 98674

B) Complaints Information

Complaints shall include:

• Name of complainant
• Postal address of complainant
• Email address of complainant
• Telephone contact number(s) of complainant
• Exam Taken (if applicable)
• Exam Location (if applicable)
• Reason for Complaint (Include sufficient objective evidence to substantiate the claims and allow for a decision to be made and the appropriate action to be taken. Dissatisfaction based on hearsay shall not be considered as a complaint.)
• Outcome desired

C) Initial Acknowledgment

Receipt of a complaint will be acknowledged within five business days by the Certification Manager.

The acknowledgment will include at a minimum:

• Copy of the complaint
• The complaints process
• A deadline for initial response to the complaint

D) Review

Complaints received shall be reviewed by the Certification Manager and Certification Staff within 10 business days. If complaint is found to be addressable, the Certification Staff will resolve the issue(s) within 30 business days after the review is completed.

E) Response

The response will be sent to the complainant within 5 business days of the conclusion of the review, or the resolution (whichever is applicable). The response will be one of:

• Complaint Denied, along with an explanation for the denial. The denial will include information on complainant's further recourse if complainant wishes to pursue the complaint.
• Complaint Resolved, along with an explanation of the actions that were taken on behalf of the Certification Department.

F) Escalation

Should the complainant be dissatisfied with the response, complainant may request that the complaint be reviewed by the Certification Advisory Commission.

G) Certification Advisory Commission Review

If a complaint is found to warrant escalation, the Certification Advisory Commission Chair is notified, and the complaint shall be reviewed by the Certification Advisory Commission and a decision shall be communicated to the complainant within a period of no longer than 30 days. All decisions by the Certification Advisory Commission are final.