For an organizational manager overseeing a Training, Safety, or Plant & Equipment Department, contracting a company to conduct training for your people using crane and rigging equipment can be a difficult task. Crane and rigging training skills are just that - skills, tactile skills. The tasks you are asking your personnel who conduct lifting activities to do are vital to your production, maintenance, and bottom line. So, what questions should you ask to determine which vendor to join arms with?
1. How much does training really cost my company?
2. Regarding the current initiative, is my organization more concerned about building the skills and competency of our people, or "checking off the training box" (compliance)?
3. Do I need local, national, continental, or worldwide support from the vendor?
- How many instructors are employed by the company?
- What are the geographical locations of the instructors?
- Where are the training centers located?
- Is the curriculum in my required languages and numbering systems?
- Does the company have e-learning curriculum?
4. Are the instructors and subject matter experts full-time employees or independent contractors?
5. How is the training formatted?
- Are the classroom sessions anchored with a PowerPoint presentation or an interactive approach? In other words, will my personnel experience be "death by PowerPoint" or be engaged with interactive curriculum?
- Are there practical hands-on learning sessions? If so, what portion of the course is hands-on and practical?
- How many days is the course?
- Is written and practical assessment of employees conducted?
6. What is my training strategy and required "mix"?
- At your facility(s), on your equipment, and addressing your specific lifting challenges.
- At off-site, fully-outfitted training centers that are designed for excellent instruction, both practical and hands-on (mobile cranes, overhead cranes, horizontal rigging systems, and equipment).
- Via on-demand eLearning.
- Via live, instructor-led webcasts.
7. What experience does the instructor have?
8. What educational support staff does the provider offer?
- Do I have a dedicated Account Executive to work with who can answer my questions and assist me in selecting the most cost-effective and beneficial training for my personnel?
- How does your team maintain my personnel's education records?
- Does your team have knowledge of the current regulations and standards that affect my organization?
- Are your curriculum and student materials based on the current regulations and standards?
- Who is the technical director at your company? Who oversees your curriculum, instructors, and instructional design?
9. In the past, which organizations have selected the training provider?
- Have other organizations in my industry selected this company as a training provider?
- Which industries have utilized this company?
- Which prestigious organizations, with solid safety and training records, have gone through this buying process and selected this vendor?
These questions will assist you in the selection process when it may appear at first glance that all vendors are the same. By finding the solutions, you'll quickly find that the vendors' discrepancies far outweigh their similarities.
- Zack Parnell, ITI